TERMS OF CANCELLATION

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If the Contractual Partner is a consumer, a right of withdrawal is his or her’s due. 

 

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last received goods  

In order to exert your right of withdrawal, you must inform us by contacting us, KLIZA Clothing e.U., Mühlbauerstraße 1, 4407 Steyr, Austria (office@klizafashion.com) with a clear statement (e.g. a letter sent by mail or e-mail) about your decision to revoke this contract. You can request a sample withdrawal form from us by e-mail, but this is not mandatory. Upon receipt of your revocation we will immediately send you an e-mail confirmation of the receipt of your revocation.  

To maintain the revocation period, it is sufficient that you send the notice of the right of revocation before the expiry of the revocation period.  

Consequences of the revocation 

When you have revoked the contract, we have to return all payments we have received from you immediately, except delivery charges, and at the latest within twentyone days from the date on which the notification of your withdrawal of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case we will charge you for this repayment fees. We may refuse the repayment until we have received and reviewed the goods. From the day you inform us of the cancellation of this contract, you have to return the goods immediately and in any event no later than fourteen days. The deadline is met if you send the goods before the deadline of fourteen days.  

The return shipment has to be organized by the Contractual Partner and all costs incurred have to be borne by the Contractual Partner. 

Please note that not prepaid packages cannot be accepted. 

You only have pay for any value loss of the goods if this loss of value is for the examination of the nature, characteristics and functioning due to an inappropriate handling of the goods by you. 

 

Exclusion of the right of withdrawal  

No right of withdrawal exists for goods that  

a) are not suitable for return because of health or hygiene reasons (e.g. earrings, bras, bra stickers).  

b) have been worn, washed, altered, soiled, or damaged. 

c) label has been removed. 

d) have not been returned in the original packaging.  

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